Online Bookings
Online booking of appointments has been suspended due to Coronavirus. This is because we need to triage all appointments to mitigate the risks associated with potentially infected patients attending the Practice.
To book an appointment please telephone the surgery.
All consultations are by appointment and these are made by telephoning the surgery or by calling into the practice. The receptionists will endeavour to give you a suitable appointment with the doctor of your choice and you may choose to see any doctor in the practice.
Reception staff will take your name, date of birth, telephone number and a brief reason for your call. The Doctors will contact you through the course of the day.
This practice endeavours to offer contact with a healthcare professional either by appointment or telephone within 48 working hours of initial request, although this will not always be with the doctor of your choice.
Please make a separate appointment for each person as delays are caused for everyone if two people are seen in one appointment.
The doctors do try to keep to appointment times but as only 10 minutes are available for each patient, it may not be possible to deal with all your problems in one consultation. Please be prepared to make another appointment if necessary.
In urgent cases, the receptionist will ask you for some brief details about the problem in order to inform the doctors and allow them to use their discretion in arranging a consultation. This is our particular policy for acutely ill children. We like to see them quickly, even if is means “fitting them in”.
As routine repeat prescriptions are time consuming to make out and the consultation time with the doctor is best used for considerations of medical problems, please do not request routine repeat prescriptions during a consultation.
The treatment room now operates on an appointment system. Please telephone reception for an appointment.
Telephone Consultations
Due to high demand, we have a set number of telephone consultations available each day, for the safety of Doctors and patients.
To book a 10-minute telephone appointment with the Doctor please call before 10.00am. When we have reached a safe working limit, we will only have capacity for urgent calls or medical emergencies.
We ask that you demonstrate compassion towards our reception staff who are facing daily challenges to deliver the services to you.
Cancel An Appointment
Complete this online form to cancel an appointment.
Online Appointments
You can now book appointments online.
Pick up a registration form at reception for Patient Services. Sign in if you already have your login details.
Speaking to the Doctor/Telephone Advice
The doctors try to make time available for telephone calls after morning surgery. You may wish to leave details and a contact telephone number with reception staff before 11.00am. Only emergency telephone calls can be accepted in the afternoon.
Urgent Medical Problems
We would encourage patients to come to the surgery if at all possible. A safer and more comprehensive examination can be conducted in the surgery than at home. If, however, you are too ill to attend the surgery, the doctor may be able to give advice or visit you at home. Giving the receptionist some details helps the doctor to assess the urgency of the situation.
Acutely Ill Children
Our policy is to see acutely ill children quickly. Home visits are generally inappropriate for children and could lead to dangerous delays. The receptionist will guide you as to the best time to come to the surgery so that the child might be seen quickly on arrival.