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Patient Rights

As a patient you have the right to:

  • Be registered with a GP
  • Change doctor easily and quickly
  • Be offered a health check on joining the practice
  • Receive emergency care at any time through a GP
  • Receive health care on the basis of clinical need regardless of ability to pay
  • Be given a clear explanation of any treatment proposed, including any visits and any alternatives, before you decide whether you will agree to treatment
  • Have appropriate drugs and medicines prescribed
  • Be referred to a consultant acceptable to you when the GP thinks it is necessary and be referred for a second opinion if you and the GP agree this is desirable
  • Have access to your medical records, subject to any limitations in the law and know that those working for the NHS are under a legal duty to keep the contents confidential
  • Choose whether or not to take part in medical research or medical student training
  • Be given detailed information about local family doctor services through your Health Board’s directory
  • Receive a copy of the practice booklet, setting out the services provided
  • Receive a full and prompt reply to any complaints about the services provided by the practice

As a patient of this practice we expect you to:

  • Treat the doctors and practice staff with courtesy
  • Be punctual for appointments
  • Give the practice as much notice as possible if you are unable to keep your appointment
  • Make more than one appointment if more than one person needs to be seen
  • Be prepared to make further appointments if you have numerous or complicated problems
  • Be patient if appointment times are running late – please remember it may be you who needs extra time on another occasion
  • Ask for a home visit if illness prevents you attending the surgery – children can usually be brought safely to the surgery
  • Contact the doctor out of surgery hours only in the case of an emergency which cannot wait until the next working day
  • Be prepared to see another doctor in the practice when your own doctor is unavailable
  • Please supervise your child/children whilst waiting to see the doctor and discourage them from wandering around the building. The practice cannot be held responsible for any Accident happening to your child/children whilst unsupervised.
  • Plan ahead when ordering repeat prescriptions
  • Carefully follow the treatment prescribed by your doctor
  • If you wish to make constructive comments, suggestions or criticisms, please contact the manager or leave comments in the suggestion box at the reception desk

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